Informer systems offers the industry's most comprehensive services portfolio. From small, midsize to larger organizations, Informer can put together a services plan that makes sense for you. Implementation, consulting, employee training, technology support, and more — Informer can help you every step of the way.

When you invest in an Informer Systems solution, you are getting cutting-edge technology complemented by top-notch service and support. We help you get the best return on your investment and provide a lower cost of ownership over the life of your solution. And our experts are always available to help you maximize performance.

Schedule Optimization and Operations Alignment

Along with product and user support, organizations can leverage our broad experience with emergency services facilities and management to help solve tough organizational problems. Informer has substantial experience helping optimize:

• Shift length, pattern length and building organizational schedules
• Balancing staffing levels in call centers based on call volume
• Solving personnel and staffing issues such as increasing overtime and disability
• Transitions between shift lengths – for example, going from 10 hour to 12 hour shifts.

Informer staff has decades of experience in managerial, supervisory and administrative consulting experience – and that experience can be applied to make your organization more efficient and effective while improving morale and retention.

Custom Reporting

While Informer Systems products have many useful reports, we also realize that there will be unique requirements by facility and/or organization. These requirements might include:

• Unique operational requirements, such as rotations or sign-in sheets
• City, county or state-required forms normally filled out with pen and paper
• Organizational compliance / Organized labor reports
• Operational status reports for administration, city and county managers, etc.
• Key-indicator reports for effectiveness and/or efficiency

Informer can create custom reports that then can be generated on-demand, removing the burden, time and costs associated with these paper requirements. Informer engineers take paper copies or descriptions of these reports, along with the rules and calculations associated with filling them out, and in a matter of hours to a few days, are then made available on the customer site.

Custom Screens

Informer has spent substantial time developing broad-reach, general-purpose screen lay-outs and user interface paradigms. These designs are based on man-years of discussions, interviews and meetings with different organizations and facilities.

In the case of organizations or facilities with unique requirements, Informer Systems can provide services to create custom views, and interfaces that meet very specific wants and needs.

Integration

Our on-demand solutions deliver on the promise of integration by linking easily to everything from desktop tools to enterprise applications.

By integrating with other 3^rd party software and service solutions, Informer can reduce additional manpower costs and burden, and reduce errors and abuse. 

Multi-tiered integration capabilities allow loose and tight-integration with legacy or new software and solutions.  For example, integration with:

• Time recording software to validate schedule vs. hours worked
• Payroll systems to electronically file time sheets
• HR systems to validate vacation, comp-time, personal, and training hours

Flexibility

The Informer Systems platform is very flexible, allowing integration at several levels / technologies, including:

• Web services / XML data feeds
• SQL queries / Raw data
• CSV and text files