A service that saves you substantial time and manpower.

It is costly and challenging to acquire the technical skills needed to maintain high-availability of your mission-critical infrastructure. At Informer Systems, we leverage our investments in people and technology to deliver superior IT performance and the highest levels of uptime – at a price point that would be difficult for most organization to match on their own.

• Informer Systems provides ScheduleExpress from their tier-1 hosting facility. This facility has unsurpassed security and data capabilities. Physical barriers include razor wire, windowless design, armed guards and identity authentication. Battery and multiple diesel generators provide power redundancy. Redundant data lines provide ultra-reliable data connectivity.
• Additionally, the electronic security is substantially more robust than that of “in-house” systems. Encryption & authentication technology has been borrowed from banking and finance industries – providing environments that are immune to hackers and intentional abuse.
• Experienced people, proven processes, and the latest technology integrated to deliver the highest level of customer satisfaction
• Industry-leading Service Level Agreements to ensure the reliability, security and performance your operations require

Advantages

• No hardware to buy, no software to license – it is included in the service
• Substantially lower cost of service – there is no IT overhead associated with back-up, maintenance, insurance, or floor space
• There is never an additional charge for improvements – as the application improves, it is rolled out to all service subscribers
• It is accessible from any Internet browser – home or work

By hosting the ScheduleExpress application Informer Systems can provide a level of reliability that is substantially above the requirements of our customers.

It is costly and challenging to acquire the technical skills needed to maintain high-availability of your mission-critical infrastructure. At Informer Systems, we leverage our investments in people and technology to deliver superior IT performance and the highest levels of uptime – at a price point that would be difficult for most organization to match on their own.

Implementation

Not every organization and facility is alike – this is one of the unique challenges of workforce scheduling solutions.  Different organizational rules & processes can be problematic when trying develop a universal solution.

ScheduleExpress has been designed to be highly configurable. Thus the deployment starts with a set of interviews with the administrative components of the facility.  We record the different rules and processes, which results in a configuration document and operational recommendations to the customer. From this configuration document, we can then build the custom instance for your specific facility. 

This instance is first installed on a demo site that allows schedulers, supervisors and users to build the initial information into their database – like user IDs, shifts, patterns, roles, and schedules. A training day is scheduled, and an Inform Systems product specialist educates the users on how to build schedules, process exceptions like trades, absences, and overtime and generally become “experts” very quickly.

Once this site is complete, users trained, and the data confirmed, it is moved onto the production systems. The demo site remains “live” for training and experimentation by users – just to get the “feel” for the environment.

Then it's time for the paper-burning party!  You can now rid yourself of paper schedules, three-ring binders and manila folders – your schedules are now all on-line, active and accessible!

Training

Value achieved is directly related to the percentage of personnel using a solution

The transition from paper & manual processes to computer automated “e-processes” can be challenging – adoption of new technologies will only be successful when everyone successful makes this transition.

Informer’s goal is 100% adoption – quickly and painlessly – and supports this with hands-on, multi-tier training.  This can include:

• On-site classes with our professional training staff
• Live web-based training utilizing state-of-the-art web conferencing services
• Computer & Internet-based help and documentation
• Animated demos & examples on-line

Customer Support

Expert Support is the difference between success and frustration

Our customers have discovered that expert support is one of the most critical factors for a successful ScheduleExpress deployment. Informer Systems’ Customer Support is dedicated to helping you minimize downtime, maximize the business benefits of our solutions, and achieve agility and flexibility.

In a departure from the practices of legacy software vendors, Informer Systems includes a baseline level of support as part of your subscription. Standard Support includes:

• Multichannel customer service — Web, email, and phone support for all Informer Systems subscribers
• Knowledge base access — 24-7 access to Informer Systems online, searchable knowledge base, which contains answers to the most commonly asked support questions
• No limit on the number of cases that can be submitted

Although Informer Systems applications are incredibly easy to set up and use, having an expert on-call until you are independent can make the difference between success and frustration. To meet this need for expertise, we offer our Administrator Packs at an additional cost. When you purchase one of these packs you'll get a total of 10 hours of assistance from an Informer Systems expert administrator. This can be a very cost-effective way to take advantage of the knowledge of our Informer Systems administrators — the people who know our applications best — until you gain experience with the ScheduleExpress environment and become self-sufficient.

The Informer Systems’ Organization provides the tools and services that maximize our customers' investments in ScheduleExpress. Informer Systems delivers premier implementation, technical support, and education services to ensure the successful deployment of ScheduleExpress. In addition, Informer Systems provides customization and consulting services for the implementation of our solutions.

To achieve 100 percent customer satisfaction, Informer Systems Customer Services continuously monitors customer satisfaction and maintains regular communication with every customer, as well as holds customer advisory councils and industry user group meetings throughout the year. Informer Systems leverages its global presence, spend management expertise, and unique domain knowledge of the application technology to effectively support our customers and help them optimize their bottom-line results.

Informer Systems’ comprehensive Service offerings include:

• Partnering with our customers to plan, design, configure, implement, deploy, and upgrade ScheduleExpress through Informer Systems’ Consulting Services. Provides the required expertise and technical excellence to help implement our solutions successfully.
• Providing world-class Support services. Our professional support staff employs state-of-the-art tools and techniques to ensure the prompt, accurate resolution of all customer service requests.
• Delivering proactive education to ensure that customers quickly acquire the necessary knowledge and skills for successful installation and use of Informer Systems’ solutions.