Improve Incident Response

During times of emergency or disaster, resource monitoring, assessment, and deployment is made challenging by the manual and paper processes that are currently used. While they can be effective during “normal” times, the need for proactive response, and coordinated behavior is hampered by the manual organization and reams of paperwork that currently make up the resource scheduling processes.

Specifically, there are several impacts to emergency preparedness with current manual / paper scheduling processes:

Collaborative coordination between sites, and domains (police, fire, EMS) is difficult because administration has no oversight on coverage and availability of key personnel.

There are single points of failure in the scheduling system because generally there is only one or two “scheduling experts” that understand the scheduling process, paperwork associated with deployed resources. Thus if the schedule administrator is delayed or unavailable to respond in an emergency situation resource management could be problematic causing confusion and delays among emergency services workers

• Evaluating on-site and off-site resource availability is difficult since schedule paperwork can be located in several locations within a facility, under multiple supervisors or administrators.
• Access to resource schedules from off-site locations is impossible since everything is paper-based, and only available on-site.
• Oversight from an administrative viewpoint is nearly impossible because there are no overview capabilities with current paper calendars.

While the processes supporting resources scheduling are complex, the good news is that the associated problems can be mitigated. ScheduleExpress can substantially improve the deployment and oversight of emergency services resources in the event of a catastrophic event.

Specifically:

• By maintaining resource schedules in a secure, “disaster-proof” facility, resource status and availability is accessible 24/7/365, from any location with internet access
• Schedules can be deployed in real-time, and accessed by all personal from individual contributors through management and administration
• Capability and preparedness can be assessed at the time of the disaster, as well as testing potential scenarios
• Processes and rules are codified, such that single points of failure are removed because all functions and actions are automated.

Emergency services personnel resource scheduling can be managed effectively by automating processes that benefit emergency services call center employees and performance. By implementing ScheduleExpress across emergency services organizations, administration can focus on resolving the crisis, rather than trying to assess resource location, availability and function.