Get the oversight for which you have been looking

Police & Sheriff administrations face personnel challenges in maintaining a balance between emergency preparedness, budget constraints, and department morale. By utilizing business innovations in information technology, it is possible to maximize agency effectiveness while controlling costs and limiting personnel hardships. By providing real-time oversight of resource deployment, and having insight into trends and dependencies, management decisions can be informed, timely and effective.

Informer Systems' ScheduleExpress Workforce Management solutions can help manage the human resources within your department - and can provide mechanisms that bring fairness and balance to all parties, in all functions by providing oversight, insight and control. Oversight limits “surprises” to governing bodies and allows them to report to their constituents’ accurate and timely information. Insight gives the Chiefs the ability to identify problem areas and trends, and enact changes before these problems impact the community. Control allows personnel and resources to be effectively utilized, while providing enough flexibility and fairness to provide a desirable environment for the personnel.

Some examples of where ScheduleExpress delivers “balance” to the emergency services environment include:

• Providing insight into staffing issues, trends, problems by person, shift, group, or department – and being able to quickly enact changes based on this real-time knowledge.
• Providing timely information in time of crisis, what resources are currently deployed, are available for deployment, and what resources are off-line or unavailable - that reaction is swift and informed.
• Helping with budget constraints by lowering the costs of creating and administering shift-based schedules by automating the mundane, manual paper processes with enterprise web-browser-based solutions – while automatically flagging work rules violations, or coverage problems.
• Improving employee morale by allowing personnel to access their work schedules remotely and give them the flexibility to apply for absences, trades, and overtime as needed for work-life balance through the Internet, with any web browser.
• Ensuring that personnel practices such as seniority, rank, and time are used to provide an environment of “fairness” and preventing abuse through craftiness.
• Ensuring ES are in compliance with government regulations like FLSA, and collective bargaining agreements are upheld by automatically identifying “exceptions” – where work rules are broken, or coverage requirements are not being met.
• Giving the city council or county board oversight through automated, real-time reports that show coverage, staffing, and overtime trends so that they can answer to the community, while also allowing the Sheriff, Police or Fire Chiefs to justify budget allocations or shortfalls.

The greatest impact of information technology on resource management is the balance that it provides to all parties, and all functions within the emergency service supply chain. By focusing on the workforce resources, all three “customers” - community, government and personnel - benefit.