Informer Systems talks with hundreds of different organizations every year – mainly to discuss scheduling and workforce management with emergency services facilities. In our conversations, we often collect information regarding operational problems and practices. 

Here is where we “give back” to this community by providing a database of best practices & principles – some related to scheduling, some related to operations – with the hope it will help our friends in this industry find solutions to problems they may encounter in their own organizations.

Solving common problems like:  

• What shifts should we use? 8's? 10's? 12's?
• What’s the advantage of “overstaffing” vs. overtime?
• How can we lower turn-over?
• How do organizations fill coverage holes?

Check here for white papers, event announcements, FAQ's and other resources that will help your organization manage better and run more efficiently.